Join Our Team as a Full-Stack Software Engineer
At Hyperion360, we take pride in assembling and managing remote teams that spearhead innovation and success. We are on the hunt for seasoned Full-Stack Software Engineers to join our client’s engineering teams. This role offers a chance to work remotely with a premier customer operations platform renowned for revolutionizing support, sales, and account management through unparalleled service delivery.
About Our Client
Our client has redefined the landscape of customer operations by marrying the robustness of a help desk with the simplicity of email. Their platform, trusted by a myriad of businesses across various industries, centralizes communication, automates workflows, and provides actionable insights. This approach not only enhances operational efficiency but also reduces customer attrition, improves retention rates, and drives substantial customer growth.
Teams and Focus Areas
- Knowledge Base Team: This team focuses on developing a comprehensive Knowledge Base within the platform, ensuring customers have access to precise and relevant information for common support scenarios.
- Chatbots Team: Dedicated to building and integrating advanced chatbot capabilities, this team enhances multiple communication contexts, providing seamless customer interactions.
What You’ll Do
- Collaborate: Engage closely with product managers, designers, and engineers to translate the product roadmap into tangible features.
- Solve Problems: Innovate to find elegant solutions to usability challenges.
- Stay Current: Continuously update your knowledge of emerging web technologies to enhance the platform.
Your Background and Skills
- Product-Minded: You are driven to create the best user experience.
- Business-Minded: You leverage technology to achieve business outcomes.
- Experienced: You have 3+ years of experience in developing complex software systems.
- Technically Proficient: You are skilled in modern web technologies such as Node.js, ES6, TypeScript, and React.
- Pragmatic: You balance idealistic and practical solutions.
- Dynamic Environment: You thrive in a fast-paced, collaborative, high-growth setting.
- Software Principles: You have a strong grasp of object-oriented programming, functional programming, design patterns, and their application.
- English Proficiency: You are fully proficient in professional English.
Additional Qualifications for Senior Position
- Architecture: You are familiar with architectural patterns of large, high-scale web applications.
- Best Practices: You rigorously apply A/B testing, test coverage, and web best practices.
- Data Models: You have experience with complex data models at scale.
- Infrastructure: You are knowledgeable about AWS, CI/CD, and performance optimization.
- Leadership: You have experience leading engineering teams and working effectively in small, dynamic cross-functional teams.
Join us at Hyperion360, where your expertise will be valued, and you will be given opportunities for growth and innovation. Apply today and make a significant impact in the realm of customer operations.