Join Our Team as IT Helpdesk Engineer (Big Data) - EU

At Hyperion360, we believe in empowering our engineers to shape the future of technology from the comfort of their own homes. We are a premier software outsourcing company, partnering with some of the world’s most successful businesses to build and manage dedicated, remote teams of top-tier software engineers and other technical talent.

We are looking for a talented IT Helpdesk Engineer (Big Data) - EU to join our global team.

About This Role

IT Helpdesk Engineer for multinational big data analytics company supporting EU region users.

Job Description

Join Our Team as an IT Helpdesk Engineer

Our client is a multinational big data analytics company. They offer a Customer Data Platform (CDP) that unifies customer data from disparate sources to deliver a holistic view of the customer enabling insights and actions with the objective of optimizing personalized customer journeys. They have differentiated technologies to ingest and unify customer data, perform machine learning on customer data and syndicate with other software products for activation. They have numerous large global customers who trust them to handle their complexity, scale, and security needs.

They are seeking an IT Helpdesk Engineer to join their dynamic IT team, supporting users in the EU region. As the first point of contact, you will play a vital role in solving technical end-user issues, assisting with onboarding and offboarding tasks, and maintaining our help desk documentation. This role requires proficiency in Okta, Jamf, Google Suite, and Slack, and close collaboration with the Japan IT Team for tier 1 level tasks.

If you have a passion for IT support and want to be part of a collaborative team, we encourage you to apply.

Working Hours

Covers EU Region from BST 9:00 am to 6:00 pm. Candidate can be based in Vietnam or Philippines or in Eastern Europe

What You’ll Do

User Support

Act as the primary contact for users in the APAC region, understand their issues, and provide timely assistance.
Handle user requests via Jira, Slack channel or Zoom calls during your shift hours.

Technical Expertise

Provide support and troubleshooting for Okta, Jamf, Google Suite, and Slack.
Address, resolve, and close tickets within established SLAs.

Onboarding and Offboarding

Assist with the technical aspects of onboarding new employees and offboarding departing employees.

Documentation

Develop and maintain comprehensive help desk documentation for end-users.

Collaboration

Work in tandem with the Japan IT team to handle tier 1 level tasks and ensure seamless support.

Your Background and Skills Will Include

5+ years of Technical IT Support in a helpdesk role.
2+ years solid experience in Okta administration.
2+ years experience in Macbook administration.
Excellent communication (written and verbal) skills in English.
Strong troubleshooting skills with a customer-focused attitude.
Experience in creating and maintaining IT documentation.
Available for shift work only based on EU time zones (BST 9am – 6pm)

We Would Be Thrilled If You

Jira ticketing management, Confluence documentation
2+ years experience in Google Suite, and Slack.

Join us and play a pivotal role in providing excellent IT support for a global big data company. Apply today and take your career to new heights with Hyperion360.

Why Choose Hyperion360?

Remote-First Culture: Work from anywhere with flexible hours
Top-Tier Clients: Partner with Fortune 500 companies and top startups
Professional Growth: Continuous learning and development opportunities
Competitive Compensation: Market-leading salaries and benefits
Global Team: Collaborate with talented professionals worldwide

Ready to take your career to the next level? Apply today and become part of Hyperion360’s elite team!